Security & Compliance
We maintain compliance with major security standards and regularly undergo security audits.
Data Protection
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. You can also bring your own encryption keys (BYOK) for full ownership.
Groove processes ticket data in real time. By default, nothing is saved unless you configure it. Custom retention policies let you control what stays and what gets deleted.
Role-based permissions and data masking ensure agents only see what they need. Full access logs give you visibility into every interaction.
Responsible Disclosure
We maintain an open Responsible Disclosure Program to encourage security researchers to report vulnerabilities. If you believe you've found a potential issue, we want to hear from you.
Report a Vulnerability
What sets Groove privacy and protection apart
Fast, secure setup. Groove plugs into your existing support stack - no dev time, no long onboarding.
Built-in audit visibility. Track who accessed what, when, and from where.
Works with your stack. Groove integrates directly with platforms like Zendesk, Freshdesk, and more.
GDPR-compliant by design. Groove meets GDPR standards out of the box.
Custom control over data. You decide what Groove stores, what gets deleted, and who can see what.
Security-first architecture. From sandboxed model responses to strict runtime protections, Groove is built from the ground up.
