Pay only when Groove resolves a customer issue
Pay only when Groove resolves a customer issue
The customer support plan for individuals, startups, and small businesses.
- Key Features Include
- Helply AI Agent • $0.75 per outcome
- Messenger
- Shared Inbox and Ticketing system
- Pre-built reports
- Public Help Center
Powerful automation tools and AI features for growing support teams.
- Every Essential feature, plus
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Collaboration, security, and multibrand features for large support teams.
- Every Advanced feature, plus
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Use Helply with your current helpdesk including Zendesk, Salesforce, and more. Learn more
- Every Expert feature, plus
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
All plans include free, unlimited live-chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone.
View all featuresAdd-ons
Pro
AI features for visibility and control across every conversation. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards.
Includes analysis of 1,000 conversations/mo
Copilot
Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo.
Unlimited usage
Proactive Support Plus
Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder.
Includes 500 Messages Sent/mo
