
Choose between a classic three-pane layout or a modern four-pane layout.
Classic View is here! We know that a lot of our customers were missing the classic three-pane layout from legacy Groove and today we’re excited to announce that this view is now available again in Groove 2.0.

Users can easily toggle between Classic and Modern view using the button in the bottom left corner of the page, just above the user avatar. Or there is also a checkbox for this option in the user’s preferences under My Settings.

Classic View will look and feel very familiar to anyone who used legacy Groove. The center preview pane is gone and users can work through their list of conversations without distraction.

Additionally, we’ve made a few tweaks to the UI — larger and darker font, more visible collision detection, and increased sizing on certain elements — to help improve readability in the Inbox.
Two things that didn’t quite make this first iteration of Classic View are the hover to preview feature and the recent activity feed. Not to worry though, both of these are in the works and coming in future releases!
To take Classic View for a spin, log in to your Groove account and toggle that new button in the bottom left corner of your screen. We’d love to hear what you think!
Groove Partners with Import2 for Seamless Help Desk Data Import!
We are thrilled to share some fantastic news with you! Groove has joined forces with Import2 to bring you a seamless and efficient solution for importing data from other help desks. Our partnership with Import2 opens up new possibilities, making it easier than ever to transition your data into Groove. Whether you’re migrating from another […]
Groove 2023 in Review – A Year of Supercharged Support
2023 was a year of exponential growth and innovation for Groove! We poured our hearts (and countless cups of coffee) into crafting new features and optimizations to make your customer support experience smoother, faster, and more delightful than ever. Here’s an overview of the biggest and best changes that transformed Groove this past year. New […]

