Introducing Email Tracking: See When Your Support Emails Get Read
We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.
As of this morning, all Groove users now have Email Tracking enabled.
Now, you’ll be able to see when your emails get read:
This new feature means you’ll save time on follow-ups and always know what happens to your Groove emails after you send them.
Groove Partners with Import2 for Seamless Help Desk Data Import!
We are thrilled to share some fantastic news with you! Groove has joined forces with Import2 to bring you a seamless and efficient solution for importing data from other help desks. Our partnership with Import2 opens up new possibilities, making it easier than ever to transition your data into Groove. Whether you’re migrating from another […]
Groove 2023 in Review – A Year of Supercharged Support
2023 was a year of exponential growth and innovation for Groove! We poured our hearts (and countless cups of coffee) into crafting new features and optimizations to make your customer support experience smoother, faster, and more delightful than ever. Here’s an overview of the biggest and best changes that transformed Groove this past year. New […]
