Simple, powerful ticket management for growing teams
Manage all your customer conversations in one intuitive inbox. Groove gives you the tools to stay organized, respond faster, and deliver better support without the complexity of bloated help desks.
Groove's shared inbox feels just like using Gmail, but built for customer support.
Assign tickets, leave internal notes, prioritize tasks, and stay on top of customer needs without getting buried in threads.
Simple for new reps to learn. Powerful enough for teams ready to scale.
Handle every support request with zero confusion
Groove brings emails, chats, social messages, and web tickets into one clean, easy-to-use inbox designed for real collaboration.
- All conversations in one place
- Assign tickets to the right team member
- Leave private internal notes on tickets
- Works like Gmail but built for teams
Stay focused with tags, folders, and filters
Use tags, custom folders, and smart filters to keep your inbox clean and make sure high-priority conversations never get lost.
- Create Smart Folders based on rules
- Tag and categorize tickets easily
- Set priority levels automatically
- Powerful search to find tickets fast
Work together without stepping on each other
See in real time when a teammate is viewing or replying to a ticket. Groove helps teams avoid double replies and improves collaboration with internal notes and assignments.
- Collision detection for live editing
- Assign tickets to teammates
- Internal notes for context sharing
- Real-time updates without refresh
Route tickets to the right place automatically
Use rules and workflows to assign tickets based on type, urgency, or customer segment so nothing falls through the cracks.
- Set up automatic ticket routing
- Custom rules for priority handling
- Filter by status, tag, assignee, and more
- Keep the right people focused on the right tickets
Track response and resolution times to meet service goals.
Save time with one-click access to your most common responses.
See full ticket histories for every customer in one place.
Manage and respond to tickets on the go with Groove's mobile app.
Capture key customer details and power smarter workflows.
No page refresh needed. Conversations update live as customers reply.
Connect Groove with the tools you already use like Slack, Shopify, and Stripe.
Get insights into team performance, ticket volume, and customer satisfaction.